Do ants have a guarantee?

We guarantee the arrival of the ants alive.

If your ant arrives dead we will send you another one the same day, or 100% of the cost of the ant if we do not have it in stock.

As long as a series of requirements are met:

1– Send a video or photo before removing the security label to open the tube in which it arrived, where it is clear that the queen has arrived dead.

2– Keep in mind that it only applies in case of death of the queen ant, not the workers or the offspring that it may have.

3– Before ordering, be informed about the laws of your country and customs restrictions, to avoid surprises and/or problems with your package. Legislation and customs issues are at the risk of the buyer. (*Customs Responsibility)

4– The warranty is also lost in case the package is not received at the first delivery of the transport agency, or is left at a neighbor’s house due to the absence of the buyer.

Customs Responsibility: Seller’s Statement

Dear Customer,

We would like to inform you about our policies and responsibilities regarding customs matters that may arise during the shipment process of your insect order.

  1. Buyer’s Responsibility: It is important to note that, as a seller of insects, our responsibility is strictly limited to the delivery of the requested products in suitable conditions and within the agreed-upon timelines. Issues related to customs in your country are the sole responsibility of the buyer.
  2. Pre-Purchase Research: We highly recommend that, before placing your order, you adequately inform yourself about the laws, regulations, and customs restrictions in effect in your country. This step is crucial to avoid unpleasant surprises or inconveniences during the shipping process.
  3. Associated Risks: Please be aware that any issues arising in connection with customs, such as delays, confiscations, or additional charges, are the responsibility of the buyer. As the seller, we cannot be held liable for such eventualities once the package has been dispatched.
  4. Responsibility for Held Packages: It is important to note that the seller assumes no responsibility if the package is held or stopped by customs, either at the origin or destination. In such cases, the buyer will be solely responsible for any necessary actions to resolve the situation.
  5. Additional Charges: Furthermore, it is important to note that any additional charges related to taxes, duties, or other customs fees will be the sole responsibility of the buyer and will not be included in the original product cost.

By placing an order with us, you acknowledge and accept these terms and conditions related to customs matters. We appreciate your understanding and cooperation in this matter.

If you have any further questions or concerns, please do not hesitate to contact our customer service team; we will be happy to assist you.